Know How International GmbH & Co. KG has established itself as a manufacturer and importer specialising in bespoke packaging and promotional items. Their portfolio comprises custom-made promotional merchandise and giveaways. In the packaging sector, the Hirschau-based Bavarian firm primarily focuses on premium metal containers and tins.

Swift Legacy Data Migration

Since 2010, this promotional merchandise and packaging specialist has relied on ARTEC IT Solutions' EMA for legally compliant email archiving. Whilst the appliance-based solution was initially implemented to meet statutory requirements for long-term storage of corporate email communications, Know How International has since discovered additional advantages. EMA's capabilities were particularly evident during a company merger. Thomas Ernstberger, Head of Marketing at Know How International GmbH & Co. KG, explains:

During the merger and integration process, we were keen to avoid introducing additional archiving software. Instead, we wanted to standardise on EMA as our unified email management solution across the acquired company's systems. This approach aimed to eliminate duplicate maintenance and licensing costs whilst avoiding the associated administrative overhead. Thanks to the Mail Import feature, we were able to migrate existing emails seamlessly, despite substantial data volumes, in surprisingly quick time.

Enhanced Productivity and Efficiency

Beyond automated email archiving, EMA has streamlined email usage at Know How International, making it more efficient and user-friendly. Staff can access historical correspondence through EMA's search function, even after local mailbox retention periods have expired. This significantly saves time in daily communications and boosts productivity, as relevant emails addressing similar matters can be readily adapted and reused.

Furthermore, the system enables seamless reassignment of former employees' mailboxes, ensuring no information is lost. To further expedite access to archived emails and achieve an even more seamless user experience, Know How International plans to integrate EMA directly with Outlook. Thomas Ernstberger reflects on implementing EMA:

EMA has proven immensely successful, garnering approval from both management and staff, who've mastered this intuitive solution without formal training. Beyond its user-friendly nature, we've found both operations and administration remarkably straightforward and reliable. This is underscored by our IT service provider's enthusiasm to support EMA, despite typically selling and maintaining different solutions.