EMA Cloud

EMA On-Premise Flex

EMA On-Premise Classic

One Archive. Unlimited Possibilities.

Your choice, your terms: Buy or lease EMA, customised to your needs and budget. Create a versatile and powerful solution that perfectly fits your company using our interactive configuration tool.

Build Your Perfect EMA

EMA Cloud

Our cloud solutions offer worry-free scalability and flexibility, with resources that adjust easily to your needs. Plus, save on the costs and effort of maintaining and operating server hardware.

EMA On-Premise Flex

Our leasing option combines the best of both cloud and on-premises solutions, offering a tailor-made balance of security, control, and flexibility. Your data stays within your company while you benefit from predictable expenses and peace of mind.

EMA On-Premise Classic

Our classic on-premises appliances give you complete control over your data and infrastructure. The appliance is yours, and you gain a perpetual licence to use the installed firmware.

Success Stories from Our Clients

Well Protected

How SV SparkassenVersicherung is achieving legal compliance and secure email archiving with EMA.

A Cozy Home for Email, Files, and Documents

How Pro Juventute, Austria's beacon for child welfare, champions legal archiving with EMA.

Smooth Air Traffic and Email Management

How Bremen Airport implemented a legally secure email archiving solution, with a keen eye on employee rights.

Digital Transformation at the Car Dealership

How the WIEST Group leverages EMA to fully digitize service records.

The Perfect Fit

How Alfred Ritter GmbH & Co. KG found the perfect mix of legal security and quick email search capabilities with EMA.

Geared Up for MiFID II: Archiving Phone Calls, Email, and Chats

Pforzheim Calw Savings Bank ensures customer protection and legal compliance with EMA.

Your Questions, Answered

What’s the difference between EMA Cloud, EMA On-Premise Flex, and EMA On-Premise Classic?

EMA Cloud lets you experience ultimate flexibility and security with EMA Cloud. Your data is securely hosted in a state-of-the-art data centre in Germany, offering a fully cloud-based service that includes efficient archiving with ultra-fast enterprise SSD storage and hassle-free scalability.

With EMA On-Premise Flex, Opt for our rack server solution that you lease while we retain ownership. Keep complete control of your data at a location of your choice. The lease includes a service subscription, and we cover any necessary repairs for the provided appliance. EMA On-Premise Flex is perfect for businesses that want to stay flexible without using cloud services.

EMA On-Premise Classic is also a 19-inch rack server solution, but you purchase and own it. This option comes with up to five years of hardware warranty and an optional, renewable service subscription, which includes access to digital signatures and customer support. EMA On-Premise Classic is ideal for businesses seeking an independent and local archiving solution to ensure long-term operational continuity and data security on their own terms.

Can I change my configuration after purchase or during the contract period?

Yes, that's absolutely possible! You can make adjustments at any time. We understand that your requirements may change over time. That's why we're always here as a flexible partner.

Simply contact us, and we'll take care of the necessary changes.

Is there a trial period or a demo available?

Yes, absolutely! We are delighted to offer you the opportunity to try EMA risk-free for one month. Just reach out to us to get started.

With EMA Cloud, your trial period is completely free. If you love it, you can smoothly transition to regular service. For EMA On-Premises Flex and EMA On-Premises Classic, the only cost during the trial is the shipping fee for the appliance, which comes in a standard rack format.

We’re also happy to provide a comprehensive product demo. This is a great way to explore EMA's numerous benefits in detail, ensuring you can make a well-informed decision about incorporating our solution into your operations.

What kind of support and maintenance is included?

For EMA Cloud and EMA On-Premise Flex, extensive support services are included in your monthly payments. This includes unlimited phone and email support from Monday to Friday (5×8).

For EMA On-Premise Flex, we provide quick hardware replacement or repair in case of hardware issues, typically within 24 to 48 hours on business days during the lease period.

EMA On-Premise Classic also offers comprehensive support: Unlimited phone and email support from Monday to Friday (5×8) is part of the optional EMA Service Subscription. While covered by hardware warranty, we also provide swift hardware replacement or repair for any issues that may arise, usually within 24 to 48 hours on business days. This ensures that operational downtime is minimized and your business processes remain highly efficient.

Do you offer compatible storage systems for EMA On-Premise?

Yes, for EMA On-Premise Flex and EMA On-Premise Classic, we offer our premium VSTOR Vault storage systems. These are available in various configurations to perfectly meet your specific needs.

For enhanced data security, we recommend our VSTOR Vault Direct Attached Storage (DAS) solutions. These systems are directly connected to EMA and provide dedicated storage for your archived data. This not only safeguards your data from accidental deletion but also offers effective protection against cyber attacks.

What is the process for placing an order?

We value providing personalised service to our corporate customers.

If you are interested in our solutions, a dedicated representative from our certified sales partners will be happy to assist you. They will guide you step-by-step through the ordering and installation process, ensuring a smooth experience and your complete satisfaction.

Are there long-term commitments or contracts?

For EMA Cloud and EMA On-Premise Flex, there is a minimum contract period of 36 months. Custom contract durations are available upon request. Longer-term commitments not only offer cost benefits but also ensure price stability during the retention period of your documents.

With EMA On-Premise Classic, there are no long-term commitments. You purchase the hardware and retain full ownership. The decision to acquire or renew your service subscription for support and digital signatures is entirely up to you.

Additionally, we offer a risk-free, one-month trial period for all our solutions — whether EMA Cloud, EMA On-Premise Flex, or EMA On-Premise Classic. We want to give you the opportunity to see for yourself the quality and performance of our products without having to make a premature decision.

During the trial period, you can deploy EMA in your own IT environment to directly experience how it meets your specific requirements. We are confident that you will be impressed with the performance and reliability of our products. However, if you decide that EMA is not the right solution for your company, simply let us know, and there will be no further obligations.

Are there special conditions for non-profit organisations or educational institutions?

Absolutely! We are committed to supporting non-profit organisations and educational institutions. To learn more about these special conditions, please contact our sales team. We are eager to discuss how EMA can be implemented cost-effectively in your organisation.

What payment methods do you accept?

For EMA Cloud and EMA On-Premise Flex, we offer payment via SEPA direct debit. If you choose EMA On-Premise Classic, payment is made by invoice with a payment term of 30 days, subject to a positive credit check.

How do you ensure data security?

Data security is our top priority for all our solutions. We utilise AES encryption, safeguarded by Trusted AOS, a framework built on cutting-edge Trusted Computing technologies. This foundation provides robust security. Additionally, our AOS operating system offers a secure and isolated environment that effectively blocks any unauthorised access.

Our digital signatures employ a method inspired by blockchain technology, ensuring flawless integrity of your archived data.

This high level of security is consistently maintained across all our services, whether cloud-based or on-premises, ensuring your data is protected no matter which option you choose.

How do you ensure security in EMA Cloud?

Your data's safety is our utmost priority. Each customer instance is completely virtualised and strictly isolated from others. Your data is stored and processed in its own secure environment, entirely separate from other customers' data. This isolation prevents third-party access and provides an extra layer of protection against potential security risks.

Every EMA instance in EMA Cloud, along with its associated data storage, has its own unique encryption. This means your data is protected at all times – whether it's being transferred or at rest.

We partner with industry-leading infrastructure providers. Thanks to our consistent data encryption, even these providers can't access your stored information. The same level of security applies when you use the ARTEC Cloud Connector for Microsoft 365: all transfers are end-to-end encrypted. Your data can't be intercepted or viewed by anyone but you. With EMA Cloud, you can trust that your sensitive information is in safe hands, allowing you to focus on what matters most – your business.

Can EMA be customised to meet industry-specific requirements?

Absolutely! EMA is highly adaptable and can be tailored specifically to meet the unique needs of different industries. Talk to us: we're eager to collaborate closely with you to develop a customised solution that perfectly aligns with your company's requirements.

Does EMA have any user or document limits?

EMA does not impose arbitrary limits on the number of users or the volume of documents. We've designed EMA to handle the typical demands of daily archiving processes and user access effortlessly. Even when capacity peaks unexpectedly, our system remains stable and flexible.

However, it's important to note that sustained overloading of EMA can impact system performance. Our sales team is ready to work with you to ensure that EMA is perfectly tailored to meet the specific needs and requirements of your business. We're here to help you find the right balance between performance and user numbers, ensuring your system operates at peak efficiency.

What is your approach to software updates?

With EMA Cloud and EMA On-Premise Flex, our software is always up-to-date. This is also true for EMA On-Premise Classic, provided there is an active service subscription. Our transparent update process ensures there are no surprises: we never introduce new features without prior notice. Many of our feature updates are optional (opt-in) to avoid any confusion among end-users. We always provide timely notifications about upcoming updates to give you ample time to plan. Naturally, our updates undergo rigorous testing to maintain the high reliability you expect from our solutions.

What does data migration look like when switching from another archiving solution to EMA?

Switching to EMA is straightforward. Our solutions include standard email import software that can handle common formats like EML or PST. For other formats, we offer efficient, customised solutions. Thanks to our extensive experience with data from third-party systems, we can generally guarantee a seamless migration process.

EMA itself exclusively uses standard export formats like EML or ZIP. We don’t hold your data hostage.

How can I integrate EMA Cloud with my local infrastructure to access printers, file servers, or mail servers?

To ensure seamless integration of EMA Cloud into your existing infrastructure, we offer the EMA Cloud Connector, which facilitates an easy and secure connection of your local devices to EMA Cloud. It establishes a point-to-point link between your network and EMA Cloud, and is based on the highly secure WireGuard® technology. Apart from a minimal one-time setup fee, there are no additional costs involved.

Are there additional costs for installation or setup?

No, there are usually no additional installation costs. EMA is designed to be easy and intuitive for you to set up on your own. However, if you need assistance, our certified sales partners are happy to provide installation and configuration services.

How does the EMA On-Premises Flex rental option work?

EMA On-Premise Flex is designed to be simple and transparent, mirroring a traditional hardware rental. We prioritise straightforward and collaborative relationships with our customers. By choosing EMA On-Premise Flex, you pay a monthly fee to use a high-quality on-premises solution. Your data remains completely under your control and is stored at a secure location of your choosing. Should any issues arise with the rented server solution, we, as the lessor, take full responsibility for all necessary repairs.

How can I determine which solution is right for my company?

We are eager to help you find the perfect archiving solution tailored to your business and specific needs.

Let’s take the first step towards more efficient and secure data management together. Simply reach out to us by filling out the contact form.

Would You Like to Know More? We're Here to Assist!

Birgit Würtele

Michael Niehoff

Sasa Mitrovic

Keen to discover more about EMA's capabilities and uses? We'd be delighted to present EMA in a live demonstration. We eagerly await your enquiry!

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