Karben, 31.01.2024 - ARTEC IT Solutions, a leading manufacturer of innovative data management and data security solutions, has transferred the support of its products for Europe, the Middle East, and Africa to long-term focus partner Systrade, as part of a strategic partnership.

The aim of the new support structure is to further enhance the assistance provided to customers and trade partners. The simultaneous introduction of a new ticket system will enable customers to comfortably and transparently track and manage their enquiries. This is also intended to further reduce response times to support requests. The transition to the new support system commences on 1st February 2024. Support for all ARTEC solutions will continue to be accessible via the same contact numbers and details as before.

Systrade, a managed services provider based in Frankfurt, is a long-standing partner of ARTEC, specialising in bespoke IT services such as professional services, maintenance services, cloud services, infrastructure services, and security services with SOC. Systrade's support staff, continually trained by ARTEC, are intimately familiar with the products, enabling them to offer their customers expert, quick and direct assistance.

"For over a decade, we have been working with ARTEC IT Solutions. This cooperation is characterised by a substantial mutual trust," says Shahram Rokni, managing director of Systrade GmbH. "Our specialists know and appreciate the benefits of ARTEC's solutions from numerous projects in great detail. We look forward to bringing this expertise to the support."

"With our collaboration with Systrade in support, we're ushering in a new era of customer service and our goal is to become even better and quicker in assisting our users," explains Nils Artishdad, Member of the Management Board of ARTEC IT Solutions Ltd. "At the forefront of our efforts remains the satisfaction of our customers. At the same time, we've also considered our channel partners with this step, whom we aim to support with perfectly tailored services for their projects. We'll also be revising, expanding, and improving our product documentation and self-help resources in the process."

With solutions built around the core EMA product, ARTEC covers the full spectrum of capturing, efficient use, secure storage, and compliance for archiving critical business data. Since its inception in 1995, ARTEC has evolved into a technological frontrunner, headquartered in Karben, near Frankfurt am Main, and maintaining a global footprint with offices in the USA and Korea.