Products and Solutions
 EMA® Mail
 EMA® Cyber Defense
 EMA® Print
 EMA® Scan
 EMA® File
 EMA® Voice
EMA® for SAP Solutions
 SAP Metadata
 SAP Live Migration
 SAP Scan
 S/4 HANA Relief
ARTEC SMART Integration Tools
Firegate VPN
eDiscovery Solutions
Case Management
VSTOR® Vault
 Product Details
 Object Storage
ARTEC Cloud Solutions
 Cloud Models
 Managed Services
 Microsoft 365
Mailserver migration
Microsoft 365 tips
EMA® is Easy to Use
Data Formats
Protect Your Investment
Comprehensive Archiving
Storage Technology
Data Security Concept
Protection Against Cyber Attacks
Big Data - Knowledge is Power
Software Architecture
Single Sign-On
Folder Synchronization
User Access
Full-Text Search
Backup and Recovery
ANA Server
Trusted EMA®
Hot Standby
Digital Signatures
Attributes and Metadata
Department archives/Linking
Federated Search
Retroactive Archiving
WAN Synchronization
EMA® DeDup Server
EMA® App
Outlook extension
Good to Know
Legally Compliant Archiving
Protecting Personal Information
Why WORM Is No Solution
Problems with certifications
Stubbing - (Not) A Solution
Who Uses EMA®?
Why Bother with Archiving
Benefits of an Appliance
Dealing with private e-mails
Laws and Regulations
Overview of the Most Important Regulations
General Data Protection Regulation (DSGVO)
Right to be "forgotten"
Events and Webinars
Press Releases
Press Review
Partner Program
Partner Portal
ARTEC Product Trainings
ARTEC Promotional Program
ARTEC Expert Network
Services & Support
Consulting Services
Technical Consulting
Software Development
Software Subscription & Warranty
Product Support
Company History
Green responsibility
Where to Find Us
Job Openings
Terms and Conditions
Protected Trademarks and Patents
Information for Investors
Privacy Policy
Corporate Information

Product Support

Fast Support

Our solutions can generate comprehensive error reports if they malfunction or cease to operate as expected. These error reports help our support team to provide rapid and effective support. It contains all relevant system information while omitting any sensitive, personal information. These reports form the basis for ARTEC's support team team, which uses them to provide accurate solutions in a short amount of time. They are also used to identify any possible operating errors before they become critical.

Reliable Update Service

As an appliance, keeping the EMA® and VSTOR® solutions up to date is very easy and requires minimal effort. It is not necessary to actively download and install patches, drivers, and updates, which can often cause problems in classic software solutions. Instead, system updates are automatically distributed and downloaded from appliances with an active service subscription. This approach is very reliable and secure compared to other methods. It also ensures that data remains protected at all times.

Additional Services

To help you make the most of our solutions, we offer a number of related additional services on request. Our services rane from helping customers with the initial installation or performing an import of existing data to comprehensive fully managed services with health monitoring and reporting. Our services can also be tailored to specific needs as reqired.

Installation Service

  • Support during implementation
  • Verification of system configuration settings
  • On-site or remotely

Professional Service

  • Importing existing data and data currently stored in external systems
  • Customizing scan workflows to your individual forms, receipts, or documents
  • Support for the integration of EMA or VSTOR into in-house solutions, for example using APIs, SDKs, or OEM
  • Remote services and system monitoring

Storage and Mail Server Certification

  • Feasibility evaluation for future projects
  • Certification of additional solutions, components, and systems

Maintenance Contracts

  • On-site or in the cloud
  • 5x7 hotline support, software updates and advanced digital signature service

Full Managed Service

  • Complete service package from implementation and configuration of the solution to permanent system monitoring
  • Archive reporting
  • Hardware health monitoring

Trainings and Workshops

  • Technical and sales training for ARTEC partners
  • User training
  • Workshops on legal compliance, information management, etc.

ARTEC Services - Your Advantages at a Glance

Continuous, reliable, stable technology based on proven standards

Fully automatic update service

Worldwide support through a competent team

Development and support from one source (no outsourcing), resulting in the highest level of technology know-how

Dedicated test laboratory with over 50 mail servers

Optional automatic repprting of configuration errors or error reports

Contacting Support

Please contact us at any time. You can contact our support support team using the details in the box on the right side of this page. We will get back to you as soon as possible.

Contacting Support

Phone: +49 (0) 6039 800 99 77
Fax: +49 (0) 6039 800 99 66

Our support can be reached on weekdays from 9:00-17:00 Central European Time.

Phone: +1-855-462-7832 Ext. 2
Fax: +1-678-666-5153

Phone: +82-2-515-3349
Fax: +82-2-6008-3403