Products and Solutions
 EMA® Mail
 EMA® Cyber Defense
 EMA® Print
 EMA® Scan
 EMA® File
 EMA® Voice
EMA® for SAP Solutions
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 SAP Live Migration
 SAP Scan
 S/4 HANA Relief
ARTEC SMART Integration Tools
Firegate VPN
eDiscovery Solutions
Case Management
VSTOR® Vault
 Product Details
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ARTEC Cloud Solutions
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 Managed Services
 Microsoft 365
Mailserver migration
Microsoft 365 tips
EMA® is Easy to Use
Data Formats
Protect Your Investment
Comprehensive Archiving
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Protection Against Cyber Attacks
Big Data - Knowledge is Power
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Single Sign-On
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Backup and Recovery
ANA Server
Trusted EMA®
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Federated Search
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WAN Synchronization
EMA® DeDup Server
EMA® App
Outlook extension
Good to Know
Legally Compliant Archiving
Protecting Personal Information
Why WORM Is No Solution
Problems with certifications
Stubbing - (Not) A Solution
Who Uses EMA®?
Why Bother with Archiving
Benefits of an Appliance
Dealing with private e-mails
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Overview of the Most Important Regulations
General Data Protection Regulation (DSGVO)
Right to be "forgotten"
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Managed Services

Let Us Take Care of Maintenance: ARTEC Managed Services

Take advantage of our Managed Services and let ARTEC or its certified partners help when you need assistance. In addition to our secure cloud solutions, you can make use of our new remote administration services, available as part of a separate maintenance contract. With our Fully Managed Remote Service, you can pass routine maintenance and monitoring over to ARTEC's support and engineering teams. This is useful for organizations wanting to keep corporate data in-house while taking advantage of the low maintenance overhead that cloud services can provide.

Our services range from helping customers with the initial installation or performing imports of existing data to providing comprehensive fully managed services with health monitoring and reporting. Whether your ARTEC solution is hosted on premise or in the cloud: we will gladly tailor our services to your needs.

Managed Services

Managed Services at a Glance

  • Installation (on premise or in the cloud)
  • System configuration
  • System management
  • System monitoring and hardware health monitoring
  • Data availability and consistency monitoring
  • System updates
  • Monthly system reports
  • Maintenance contracts (on premise or in the cloud)
  • Professional services
  • Scan workflow customizations
  • Advanced installation services
  • Full managed service
  • Remote services
  • Import and export assistance
  • Custom development and integration services (e.g. import software customization)
  • eDiscovery Services
  • Certifications for storage solutions and mail servers
  • Technical and sales trainings