User access: many paths lead to EMA®
EMA's search interface can be accessed in several ways, depending on your preferences and habits. This makes EMA particularly easy and efficient to integrate into everyday work.
The following access routes are available:
Browser based in any web browser
Integrated with Microsoft Outlook or Lotus Notes using the kiosk or homepage function
All methods have advantages and disadvantages. The great thing is: companies can offer several variants in parallel so that employees can use the live archive quickly, easily and without the need for training in their familiar workflows and interfaces.
EMA use in the web browser - simple and available in any common system
This default interface is the safest method in case of email system failure. Companies can access current emails and other corporate data that is available in EMA at any time. From within EMA, it is possible at any time to restore or forward e-mails, file attachments and other documents to your own e-mail system. Intuitive operation enables immediate use without prior user training.
EMA integration as a kiosk function
EMA is integrated by a homepage folder in common e-mail clients. This method is even more convenient for the user. For example, you can use full-text search and standardized field search with convenient search options and methods. The home page folder can be replicated to user clients through central distribution, giving all users quick and easy access to the live archive. No DLLs are necessary for this.
EMA as Outlook extensionEMA blends almost invisibly into Outlook. It dominates the look and feel of Outlook and enables intuitive searching in the familiar email client. At this point, EMA offers a wide range of possibilities that go far beyond Outlook: Not only e-mails, but also files, voice data and SAP data can be searched in the Outlook interface. The entire knowledge base of the company is brought together at this point. Time and costs for time-consuming searches are saved.
EMA provides native Outlook integration with Windows clients on desktop PCs or laptops, both in O365 and Exchange onPremise. MAC users can use the browser version of EMA, and on mobile devices and tablets additionally our EMA App. Of course, the full functionality is given.
EMA is accessible from anywhere via our apps. If, for example, documents are needed on the "construction site": No problem! With EMA, all company data can be accessed.
The EMA app can be distributed centrally via the mobile device management in EMA and works for both iPhone and Android.
EMA embedding via SMART Link
E-mails and documents are often also required in CRM or ERP systems. If EMA should also be available here, a very simple integration is possible using SMART Link. With a few simple steps, system administrators can perform an embedding. Single SignOn and user authentication ensure that users can only see the data to which they have access rights.
Direct display of a selected e-mail message in Microsoft Dynamics CRM.
EMA integration via API into individual customer portals
EMA has a REST API interface and can be individually integrated into customer portals. All functions of EMA are available in it. We offer API keys and support with Professional Services, if desired, for the integration. An example would be access via a web portal to Corona certificates stored in EMA. EMA is the perfect object store for unstructured data.
Advantages of EMA for the user:
Convenient, high-performance full-text and field search in all company data
Intuitive operation of all search options, no training necessary
Use of known e-mail clients for research possible
No user installations of software necessary
With Single SignOn no user login necessary
In case of e-mail system failure, use, recovery and forwarding of e-mails possible