Support and Service for Your Archive

Got questions or facing issues with our products? Our multilingual technical support team is always ready to jump in with solutions and advice.

USA

contactus@artec.support
+1-855-462-7832 Ext. 2
+1-678-666-5153

EMEA

contactemea@artec.support
+49 6039 800 99 77

APAC

Thank you so much for your fantastic support regarding our EMA archive. We are extremely satisfied with this email archiving solution, and your support has significantly simplified our work.

Stefan Burri, Head of IT ICT at HUG AG

Service Subscription & Warranty

The ARTEC Service Subscription Gives You Peace of Mind

With the ARTEC Service Subscription, you're all set with security and convenience. Enjoy automatic software updates, access to our top-notch customer support, and the ability to use our digital signature and timestamping service for all your archived documents.

For EMA Cloud and EMA On-Premise Flex, the service subscription is already baked into the monthly price. For EMA On-Premise Classic, you can choose a service subscription for one, three, or five years. To stay up to date and dodge any gaps in your signatures, we strongly recommend renewing your subscription regularly.

Warranty Extension for EMA On-Premise Classic: Boost Your Hardware Security

EMA On-Premise Classic comes with a one-year hardware warranty. Seize the opportunity to extend this warranty up to four additional years when you place your initial order. Along with a valid service subscription, if you run into a hardware issue, we even offer an advance replacement after a quick check from our support team.

With our rental option, EMA On-Premise Flex, we take full responsibility for any hardware issues on our shoulders. We’ll swiftly and smoothly handle any failures or defects, ensuring you're back up and running in no time.

Using EMA Cloud, you leverage our sturdy cloud infrastructure, freeing you from any worries about hardware failures.

Replacement System and Hardware Upgrades for EMA On-Premise Flex and EMA On-Premise Classic

You can upgrade your hardware platform at any time during or after your service subscription and hardware warranty period. Your new EMA system will seamlessly inherit all the data and settings from your previous setup. If you're thinking about switching your archive storage, we've got a variety of tech options to make the transition smooth. Plus, after your hardware warranty expires, our upgrade deals can also cover any potential hardware issues.

Using EMA Cloud? Then, forget these worries! You'll always have access to the latest technology in our cloud infrastructure, without the hassle of dealing with hardware.

Hot Standby: Your Immediate Safety Net Against System Failures

Hot Standby is the go-to solution for businesses that prioritize uninterrupted availability and data security, offering an added layer of protection for your EMA On-Premise Flex and EMA On-Premise Classic solutions. This cutting-edge feature ensures maximum data availability and effectively shields against data loss, even in the face of severe system failures.

By linking multiple independent systems, Hot Standby keeps your databases and critical information accessible, even during emergencies. In the event of a failure, you can swiftly and smoothly switch to a standby system that automatically adopts all current configurations and data. This guarantees your operations continue without a hitch, significantly reducing downtime.

Our Hot Standby feature isn't limited to just EMA On-Premise Flex and EMA On-Premise Classic—it's also a key benefit of opting for EMA Cloud. In the Cloud setup, we host your data across multiple data centers, significantly increasing your failover protection. This strategic distribution of data across locations introduces an added layer of redundancy, safeguarding your operations against disruptions due to local disturbances or disasters.

With EMA Cloud and Hot Standby, you'll also gain comprehensive data protection without the need to spend extra on hardware or worry about where to store it. Whether you're interested in a blend of EMA Cloud and EMA On-Premise Flex, or EMA On-Premise Classic, we've got options to suit your needs. Our sales team is here to walk you through the benefits and opportunities of this approach, ensuring you find the perfect fit for your business.

Want to Learn More? We're Here to Help!

Interested in learning more about EMA's capabilities and applications? We'd love to show you EMA in a live demo. We look forward to your inquiry!

Thank you for your inquiry! We have successfully received it and will get back to you as soon as possible.
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