Know How International specializes in custom packaging and promotional merchandise. Based in Hirschau, Bavaria, the company crafts premium metal containers while also delivering a full range of promotional items tailored to each client's needs.

Legacy Data Migration Made Simple

Since 2010, this promotional products and packaging expert has relied on ARTEC IT Solutions' EMA platform for secure email archiving. While initially deployed to meet regulatory compliance for long-term email storage, the appliance-based solution has proven its worth far beyond basic archiving. The system's capabilities were particularly evident during a company merger, as Thomas Ernstberger, Marketing Head at Know How International, explains:

During the merger, we wanted to avoid running multiple archiving systems. Our goal was to use EMA as our single email management solution across both companies. This would eliminate duplicate maintenance and licensing costs while streamlining administration. Thanks to the Mail Import feature, we smoothly transferred massive amounts of legacy emails in record time - the process was remarkably quick and hassle-free.

Driving Workplace Efficiency

The system goes beyond basic archiving, making email management at Know How International more streamlined and user-friendly. Staff can instantly search and retrieve historical emails, even after they've aged out of local mailbox storage. This quick access to past communications boosts productivity, as employees can easily repurpose and adapt previous emails for similar situations.

The system also maintains seamless access to former employees' mailboxes, ensuring no business information is lost. To further enhance user experience, Know How International plans to integrate the archive directly into Outlook. Thomas Ernstberger shares his assessment:

EMA has exceeded expectations at both management and staff levels. The solution is so intuitive that employees can use it effectively without training. Both daily use and system administration have proven remarkably smooth. It's telling that our IT service provider - who typically sells and supports different solutions - was eager to take on EMA support, despite it being outside their usual portfolio.